While State Farm's shopping experience is well-reviewed, customers did not feel as strongly about it's claims handling process. The company scored about the same as the other four large companies, but was still mediocre. A large national company may be expected to not be very efficient because of the various departments involved in handling individual claims. If you want the assurances guaranteed to you by a large, "legacy" carrier, then State Farm is the best to go with.
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Actual cash value equals the purchase price of your car minus depreciation and your deductible. So comprehensive coverage will pay an amount up to the actual cash value of your car to either repair or (in the case of a total loss) replace it. If the cost of repairs exceeds your car's ACV, your car insurance company will declare it a total loss and pay the sum of the car's ACV to help you replace it — unless you opt to retain salvage (i.e., keep the totaled car), in which case the salvage value will also be deducted from your payout.
There is a case to be made for getting just comprehensive and not collision insurance, even if your car is not valuable. Comprehensive covers you for a lot more perils than does collision--including, most importantly, against theft. Regardless of the value of your car, having it stolen is a major inconvenience. Even if your car is worth only $2,000 at the time of the theft, and your insurer gives you $1,500, that sum would go a long way in buying yourself a new vehicle. As we discuss in more detail below, comprehensive insurance generally costs no more than $200 per year, so a $1,500 reimbursement would make the coverage valuable.
Look at cheap car insurance companies and see if they can provide free perks like our 24-hour claims service, an 800 number with a real person at the other end, our On Your Side Review (a free consultation to see if you have the insurance you need and the discounts you deserve) and Nationwide®AutoWatch®, which lets you monitor your covered auto repair online.
Most common comprehensive claims: Glass claims and then accidents with deer are the most common. If you live in Arizona or another desert state, you're at a much higher risk for glass claims as rocks are frequently kicked up by cars. Deer accidents are most common in West Virginia and other central/non-coastal states, specifically if you live and drive in a highly wooded area.
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