To find the best insurers in Texas, we'll be looking at the companies with the fewest complaints compared to their competitors. These are thirty of Texas's largest auto insurance companies, and are ranked based on their complaint index, which measures how many valid complaints the company gets compared to the average insurer. An index of 1.00 is average, and a number below 1, such as State Farm County's index, is better (gets fewer complaints than the average company).
State Farm is the largest insurance company in the U.S. since they insure more cars and homes than any other carrier. In some states, State Farm offers a Steer Clear and Drive Safe & Save programs that offer discounts based on driving habits while helping young drivers learn to drive safely. Check with an agent in your area to see if these options are available.
Watch out for GEICO especially when changing coverages. I have learned the hard way that you can’t trust them to get your changes correct. I was just hit in the rear while stopped at a stop sign. I am trying to go through the collision coverage I am supposed to have only to have GEICO tell me that I removed this coverage a few months ago. The fact of the matter is I did not remove this coverage and never would have done that or agreed to that. Trying to reason with them has been an exercise in futility so far with a supervisor trying to put the onus on me for the problem. I am currently awaiting their final position on their review of this matter, but whatever the outcome I now know I cannot relie on them to get things right and I will always have to check on them. The mistakes they make hurt you, not them.
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At Progressive, drivers' rates drop by an average of 10% when they turn 18 and another 16% at 21. As your teenager becomes more experienced and avoids tickets and accidents, the price should keep going down. Remember, teen drivers are also eligible for the Good Student Discount and can participate in Progressive's Snapshot® program, which decreases the rate for safe, low mileage drivers.†
Geico is also available in 50 states and even gives a discount for using your seatbelts, as well as for ensuring your vehicle has safety features such as anti-lock brakes, airbags and anti-theft protection. They also offer a Family Pricing Program that gives a lower rate to teens who stay on their parent’s insurance policies and later switch to their own Geico plan. If you drive between home and college often, you might want to spring for the company’s mechanical breakdown coverage, which covers the cost of repairs you need because of normal wear and tear rather than just serious accidents.
I am glad to see USAA at the bottom; but it should not be on the list at all. I am currently going through a claim with them (total loss, I got rear ended, pushed into the car in front of me and they hit the car in front of them; not at fault). I have all correspondence recorded and proof of them lying to me, and using made up regulations to justify it. When asked for the reference for said regulations, I am ignored. I have been throwing WAC at them, quote after quote as to how they are being unruly. This was in December, it is now April and they have YET to give me a valuation report in compliance with WAC. I will be more than happy to provide a copy of our correspondence (with PII edited, obviously), proving how bad USAA is at customer service and how willing they are to break the rules if it benefits them. Email me if you want to see it. I finally had enough and contacted the Washington State Insurance Commissioner; USAA has until the middle of this month to respond to them… We will see what happens next.