Travelers is more than 160 years old, making it one of the oldest insurance companies operating today. In fact, Travelers issued its first auto insurance policy in 1897, before the Ford Model-T was invented. The company has over 30,000 employees and 13,500 independent agents and brokers in multiple countries—including the United States, Canada, and Brazil.

Compare popular auto insurance companies' financial stability and claims satisfaction ratings to better understand the quality of service they will provide. Claims satisfaction — measured by J.D. Power — is ranked on a scale of 2 to 5, with 5 being "among the best" and 2 being "the rest." Financial strength — calculated by A.M. Best and running from "Superior" to "Poor" — determines an insurer's financial strength and ability to meet its policy and contractual obligations.


A company that specializes in the most basic coverage options may have the cheapest auto insurance rates. However, they may also lack some customer service benefits of more established companies. These benefits may include 24 hour customer assistance and claims tracking. Consumers should always be aware of these trade-offs as they make their decision.

If your renewal doesn’t contain the correct information, you have to get in touch with your insurer. You have to make sure that all your information is updated and accurate and if you don’t take action to inform your insurer about any changes to your circumstances that you are fully aware are relevant to your policy, you might end up with a reduced payout on a claim or no payout at all. Your policy might be canceled and if fraud is suspected, the insurance company may simply act as if the policy had never existed.
Claims and Price Satisfaction: We looked at J.D. Power’s 2018 Auto Claims Satisfaction Reports, Insure.com’s Best Car Insurance Companies for 2018, and Consumer Reports’ 2017 Car Insurance Ratings to get a bird’s-eye view of the industry across the nation. We also conducted a survey of 100 insured drivers who had filed a claim within the past 12 months.
Travelers is another strong provider, and it’s especially worth a closer look if you have a lease or loan on your vehicle. It’s one of our top picks to offer GAP coverage, which pays the balance of your lease or loan if your vehicle is totaled in an accident. That way, you’re not stuck with your old car payment even after you no longer have the car. It also earned top marks in Consumer Reports’ survey, with a 90/100, though it fell a little behind in J.D. Power’s rankings.
To change any information pertaining to the registration of your car or the regular driver, you have to contact the insurance company. You will need to give them the number of your policy and/or the registration number of your vehicle, as well as your mailing address, which must coincide with the address on our policy, and your birth date when submitting your request. Some details you will have to provide them with when changing the details of a regular driver include:
We can help you figure out if you need rental car insurance. The short take: If you don't have auto insurance, yes, you most likely need coverage. If you have robust car insurance, you might simply need a collision damage waiver as it’s the only way to ensure you won’t pay the rental company any damages in case of an accident. Of course, it gets more complicated from there. For the long take on car rental insurance, head here.
This is pretty ridiculous considering the fact that: 1st, I had regularly asked my former insurance company for reviews and discounts; 2nd, I recently got a speeding ticket in a school zone (which I am a bit ashamed to say) just before I switched; and 3rd, that $1,100 savings was before I got an additional discount for bundling my home insurance on my policy (which is a lot lower now too).
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