Step 4: Narrow the field. As you examine each quote, go back online and read customer reviews of the company. If ratings matter to you, check rating companies like J.D. Power and A.M. Best. They can give you a good idea of what other customers have gone through when dealing with filing claims and customer service. Once you have looked over everything, narrow down your decisions. Eliminate one or more of your quotes.
Uninsured/Underinsured Motorist coverage is legally required in Virginia and pays for injury and lost wages that you or your passengers may suffer in the event that you are hit by an uninsured/underinsured driver who is at fault. The coverage limits are determined by each individual state and normally split into two categories. In Virginia, the minimum is listed as 25/50/20 and explained below:
There are many reasons you may be seeking the cheapest auto insurance option. Your household finances may be tighter than usual. Or maybe you don't drive a lot. Whatever the reason, a low-cost policy doesn't have to mean a no-frills experience with the insurance company. As you compare quotes from cheap car insurance companies, consider more than just price. Policies from leading carriers, such as Nationwide, may be exactly what you need. Here's what to look for:
QuoteWizard is another insurance lead generation site that sells leads to insurance agents and carriers. In addition to auto insurance, they also offer quotes for home, renters, health, and life insurance. The site also has a blog with articles about various insurance-related topics. QuoteWizard is rated 3.68 out of 5, and has 36 user reviews on BBB.org.
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That’s right! Infinity offers a free DriverClub® membership to everyone, even if you don’t have an Infinity insurance policy. DriverClub® is an industry-leading 24/7 roadside assistance program. Enjoy extraordinary service without the hassle of an annual membership fee. Simply pay for assistance as you need it. Join Infinity DriverClub® today and experience supreme peace of mind!
In the end, you’ll need to determine your exact needs when it comes to coverage and then shop for an affordable policy. Always remember: just because an auto insurance policy is cheap doesn’t mean it’s the best. Picking a policy based on price alone would be like picking a restaurant based on price alone, then being forced to eat there every day for the next year.
Auto Insurance is not uniform. Rates will differ from company to company, policy to policy, and person to person. With a little research and shopping around, you can find the best rate that fits your current situation. We offer you, based on insurance ratings, the three best auto insurance companies. We took into account their affordability, customer satisfaction rating, and claims payment likelihood.
When your goal is finding the best policy at an attractive price, it pays to compare several of the highest rated companies side by side. When figuring out which companies to highlight, we looked at several auto insurance related studies, including J.D. Power’s Auto Claims Satisfaction Study. From those studies, we handpicked several companies that received high ratings across the board.
A large part of an insurance premium depends on the type of car you drive. Is it a Corvette? Lamborghini? Maybe a Ferrari? Or perhaps you drive a Chevy Volt? Each car will impact the base cost of your monthly insurance mainly for the replacement value of the vehicle. In fact, some states and auto insurance companies will not cover certain vehicles. Also, high theft risk cars cost more to cover as well. Hummers, for example, are more costly than other SUVs and one of the determining aspects is the Hummer is stolen more often than other models. Either way, your premium may be higher due to one of those situations. Since you probably won't be going out and buying a new car just to lower your auto insurance, it's good to know what else can affect the costs of a new policy.
Large insurance companies analyze a huge amount of customers’ personal data (like social media posts, credit scores, and even your web shopping habits). Then, they churn the data through a proprietary algorithm that estimates how likely you are to shop around or just renew your existing policy each year. By doing so, they can increase your premium just enough to raise their profit margins without attracting your attention and prompting you to shop for a new policy.
While JD Power-recommended companies above aren’t among the cheapest of the insurance companies we’ve examined, they might suit your needs. It’s important to think beyond price to find a comfortable middle ground between claims satisfaction and affordability. Use The Zebra’s side-by-side insurance comparisons to avoid some of the legwork involved in insurance shopping.

We collected quotes from a variety of insurance companies across 2,700 towns and cities in the U.S, for 128 insurance companies. Our sample driver was a 30 year old male who drove a 2011 Toyota Camry. To obtain quotes, we kept parameters for getting coverage the same, such as that he was single, and had a clean driving record. The only parameter that changed was the zip code where he lived in the U.S. The amount of coverage we opted for gave our driver bit more than what is required of state minimums.
No matter whether you buy liability coverage or full coverage for your vehicle, you need to pick a deductible that meets you needs. Consumer Reports suggests choosing a higher deductible if you want to save on monthly premiums, but setting a lower deductible if you want to avoid a large out-of-pocket expense in the event of a car accident. “If you have a good driving record and haven’t had an at-fault accident in years, or ever, opting for a higher deductible on collision coverage might be a good bet,” writes Consumer Reports. Just remember to keep that much cash on hand in case you need it.
You may have heard that men pay more than women for car insurance. This is true, because statistically men are more likely to engage in risky driving practices like speeding and driving under the influence, which results in more accidents. Massachusetts, Hawaii, and North Carolina do not allow gender to play a role in auto insurance rates, so drivers in those states don’t have to worry.
The Zebra is another free auto insurance comparison website. The site’s name refers to its founders’ goal of presenting “insurance in black and white.” The Zebra has a few articles about choosing car insurance, a car insurance calculator, and some basic information about other types of insurance in addition to its quoting tool. It is rated 4.7 out of 5, and has 565 user reviews on ShopperApproved.

In addition to offering the usual insurance products, including home, car, and boat, Traveler’s also offers wedding and event insurance. Traveler’s sells car insurance online, over the phone, and through local agents. You can get a free Traveler’s car insurance quote online. Traveler’s offers car insurance discounts for homeowners, good students, new customers, and new-car buyers.
In times of need, we stand by you. We’re here to make sure you have the right coverage for your needs. And should an accident occur, our claims service will be there to help when you need it most. If you’re comparing our quote or policy to another insurer, be sure to understand the value of the coverage you’re considering. Compare apples to apples. Make sure driver and vehicle information are the same. Our auto policy is the only one backed by an On Your Side promise.

Even if you don’t own a car, you may want to consider getting car insurance. Non-owner car insurance provides coverage for drivers when renting a car, borrowing a car, driving a company car, or using a car-sharing service. Non-owner car insurance provides liability coverage and coverage for events that may not be covered by auto insurance policies on the car you’re driving but don’t own. Non-owner car insurance is also a way to prove you have car insurance when working to get your revoked license back. Not all car insurance companies offer this type of coverage in all states.

Allstate is your best bet if you’re interested in high liability coverage limits. You can purchase up to $500,000 in bodily injury coverage per person and per accident and up to $1 million in property damage liability coverage. In addition, Allstate has 10 optional endorsements you can add to customize your policy. It offers all the standard options like rental reimbursement and roadside assistance, as well as more unique options, like custom parts coverage. Ridesharing coverage is also available for Uber and Lyft drivers.
It’s important to consider how your previous auto insurance record reflects on your car insurance quotes. Gaps in insurance — or periods spent with bare minimum coverage — can increase your quote, as insurance companies see you as financially unstable and more risky to insure. A lengthy insurance history with high limits and fewer claims can lead to cheap car insurance quotes.

If you have very poor credit, the cheapest car insurance company is Farmers, where your premium will be more than $600 lower than the group average. Still, if you compare to the highest credit level you can see you can see how impactful your premium is if your credit is poor. Compared to the "great" credit tier, there's a difference of nearly $1,400 per year. Just another reason to keep your score up!

Results: Once I typed in the requested zip code I was immediately taken to a page with links to four actual insurance quote comparison websites. Rather than create a quoting tool of its own, ValuePenguin has apparently chosen to guide visitors to other comparison websites. All in all, you’d be better off just skipping ValuePenguin and going straight to a site that will produce quotes for you.
Decide how much car insurance you need. State requirements represent the minimum amount of coverage you need to drive … and they’re generally inadequate, even when it comes to the required liability insurance. It’s hard to say for sure how much coverage you specifically need, because it depends on the age, make and model of your car, among other things. However, most insurance experts generally recommend limits of $100,000 in bodily injury coverage per person; $300,0000 in bodily injury coverage per accident and $100,000 in property damage coverage. And, if your car is new and/or expensive, you’ll probably want collision and comprehensive insurance, too.

Geico is the insurance company with the gecko mascot and the funny name. Geico stands for Government Employees Insurance Company, a name that dates to when Geico only served employees of the federal government and people in the military. Now, however, anyone can get an insurance policy with them. Geico insures 27 million vehicles each year with 16 million policies, giving it a 13 percent market share. Geico is a subsidiary of Berkshire Hathaway, making it a stock insurance company.
Drivers with good driving records typically enjoy lower car insurance costs than drivers with histories of speeding tickets, at-fault accidents, or DUI citations. Texas drivers without a recent moving violation save just 4% on their car insurance premiums, on average — compared to the national average of 17%. In addition to earning a cheaper premium for driving incident-free, you may qualify for a safe-driving bonus through your car insurance company. The amount of these discounts may vary, but they typically run between 5 and 10%.
Results: After a short wait, the quoting tool produced two quotes, for $299 per month and $971 per month, plus links to two other insurance sites. SmartFinancial allows you to narrow down the results further by selecting desired features such as local agents and low down payment, but given how limited the results were in the first place, that particular option isn’t much help.
Compare major insurers' financial strength and claims satisfaction ratings to better predict the level of service you will receive. Claims satisfaction — assigned by J.D. Power — is rated on a scale of 2 to 5, with 5 being "among the best" and 2 being "the rest." Financial strength — calculated by A.M. Best and ranging from "Poor" to "Superior" — assesses an insurance company's financial strength and ability to satisfy its policy and contractual obligations.
If you have a clean driving record — no at-fault accidents, speeding tickets, DUIs, or other recent citations — you'll probably pay less for car insurance. Conversely, a bad driving record will cause your rates to skyrocket: car insurance premiums typically increase by 29% after a DUI, 33% after an at-fault accident, and 15% after a speeding ticket in Virginia. The post-citation penalties assessed by car insurance companies after speeding tickets and at-fault accidents in Virginia align with nationwide averages, but drivers receive lower-than-average rate hikes after DUI violations. If you have a clean driving record, be sure to check for good-driving discounts from your insurer.

Insurance companies require that a collectible car not be used as a primary driving vehicle. They also place maximum annual mileage restrictions on its use, the ceiling for which will depend on your state but usually not exceed 7,500 miles per year. Most classic vehicle policyholders are limited to using the automobile only for pleasure driving or a hobby activity, such as participating in a parade, show or exhibition. Many insurers will not cover a claim if you use the classic auto to drive to work, shops, or other destinations.
While reading auto insurance provider reviews and ratings is a smart move, you can also ask family and friends for their recommendations. General ratings can help you gauge the quality of any company; however, personal reviews tend to hold more weight. Ask friends and family members whether they have had a good experience with their auto insurer before you purchase a policy. You may be able to nail down the best insurer for your needs based on the suggestions of others.
In today's economy, we know money can be tight. At Nationwide, you can choose whether you want to pay monthly, quarterly or semi-annually. You also can choose to pay by check, debit or credit card, through the mail, online or over the phone. We also offer paperless billing, which allows you to save money on postage by scheduling recurring automatic payments and may qualify you for our one-time Easy Pay sign-up discount.
While reading auto insurance provider reviews and ratings is a smart move, you can also ask family and friends for their recommendations. General ratings can help you gauge the quality of any company; however, personal reviews tend to hold more weight. Ask friends and family members whether they have had a good experience with their auto insurer before you purchase a policy. You may be able to nail down the best insurer for your needs based on the suggestions of others.
Traveler’s insurance is a publicly traded company that offers business and personal insurance. They do not offer financial products or banking. Though Traveler’s insurance has just a 2 percent market share for car insurance, it does have one major distinction: In 1897, it offered the nation’s first automobile insurance policy. It’s also the only insurance company that’s part of the Dow Jones Industrial Average, though most people know Traveler’s from its sponsorship of the Traveler’s golf championship.
Farmers began as an insurance company providing coverage to rural farmers’ vehicles. Since then it has evolved to become the seventh largest insurance company in the country. It’s hard to find an insurance company that offers more products than Farmers. It offers basic auto insurance, pet insurance, and even investment products among a variety of other insurance products. Farmers employs nearly 21,000 people, which allow it to underwrite over 19 million policies across 50 states.
The day all parents dread is finally upon you; your teenage child is old enough to drive. But before they pop in a mix-tape (those are still a thing, right?) and step on the gas, they need to learn the rules of the road. ConsumerAffairs asked dozens of driving schools across the country for advice to make the process more enjoyable and educational for you and your student driver.
Like regular car insurance, there are several parts with classic and collector car insurance. Some insurers like J.C. Taylor require your classic car be at least 19 years old, while others like Grundy will insure a car of any age. Availability of discounts should also be a consideration, as Safeco gives you a percent off your premium if you bundle your classic car policy with a regular auto policy. Another underrated feature is an inflation guard, which will increase your protection limits as your car appreciates in value. You can see a full list of each company's benefits below.
Choose from 3 standard options or customize your coverage to fit your needs and budget! Infinity wants to make it as easy as possible for you to find the right car insurance coverage. Whether your budget is limited and you need to meet state­-minimum requirements or you want the best protection possible, Infinity has you covered. Get your free auto insurance quote online today!
It’s important to consider how your previous auto insurance record reflects on your car insurance quotes. Gaps in insurance — or periods spent with bare minimum coverage — can increase your quote, as insurance companies see you as financially unstable and more risky to insure. A lengthy insurance history with high limits and fewer claims can lead to cheap car insurance quotes.
At Freeway Insurance, cheap car insurance doesn’t mean you have to sacrifice quality coverage in order to get a lower rate. We work with top insurance companies to get you the best coverage at the lowest price based on your specific needs. We’ve been helping customers save money on auto insurance for over 30 years and we can do the same for you — even if you’ve had tickets, accidents, a DUI, or require an SR-22. We can help anyone find low-cost auto insurance.
Keep an eye on your credit score: Maintaining a solid credit score is recommended no matter what, but it’s especially important when your score is being referenced to develop your auto insurance policy. Just as you investigate a car’s accident history before purchasing, insurers are investigating your payment history before doing business with you. The higher the risk, the higher the policy costs.
It is incredibly easy to get in touch with State Farm. You can call one of the company’s 18,000 agents, go online, or even send a picture of your damaged car with your smartphone using the Pocket Agent mobile app. Compare that to Amica, which doesn’t allow you to connect with an agent via an app, or file a claim through an agent. State Farm also gets high marks for a pain-free shopping experience that lets prospective customers call their local agent or chat with a representative online if they have any questions.
Farmer’s offers some financial products, like mutual funds and annuities, but doesn’t offer full banking. It does offer a full line of insurance products, including interesting options like pet insurance. Farmer’s car insurance is available in all states and includes discounts like multi-policy discounts, good student discounts, and senior driver discounts. The auto insurance discounts you’re eligible for may vary depending on where you live.
Unlike your education level or gender, your credit has a big impact on your insurance rate. Drivers with poor credit (524 or below) pay more than twice what those with excellent credit (823 or more) pay for auto insurance. Again, this has to do with how insurance companies view drivers with poor credit in terms of risk. A driver with poor credit is more likely to file a claim than a driver with excellent credit. Moreover, when a claim is filed by a driver with poor credit, the claim payout by the insurance company tends to be higher. Insurance companies cover this risk by charging those with poor credit scores higher rates.
Farmer’s offers some financial products, like mutual funds and annuities, but doesn’t offer full banking. It does offer a full line of insurance products, including interesting options like pet insurance. Farmer’s car insurance is available in all states and includes discounts like multi-policy discounts, good student discounts, and senior driver discounts. The auto insurance discounts you’re eligible for may vary depending on where you live.

Auto insurance companies attempt to predict and price the risk you and your vehicle pose in order to reduce their exposure. Keeping in mind the factors we just covered, the more risky you appear to your insurance company, the more you will be charged. Factors like age, marital status, and homeowner status, are less easy to change. Avoiding unnecessary claims, being smart with your coverage needs, and shopping around for car insurance quotes every so often are great ways to save on car insurance.
Progressive car insurance discounts include driver tracking (Progressive was the first insurance company to offer this discount) and multi-policy discounts. Progressive also has a “name your price” feature, where you tell them how much you want to pay each month, what kind of car you have, and a little about yourself, and they tell you how much coverage you can get for that monthly premium. It is an interesting way to shop for car insurance and lets you keep your budget at the forefront of your shopping, though you might be surprised to see the amount of coverage you’re able to buy.
The biggest benefit to captive agents is that many aren’t primarily motivated by commission. That means they have less of a reason to “sell you” and more of a reason to spend quality time educating you. That being the case, going with a captive agent makes sense if you’re already committed to a particular company. These agents will know their company’s policies and coverages from top to bottom.
Even if you don’t own a car, you may want to consider getting car insurance. Non-owner car insurance provides coverage for drivers when renting a car, borrowing a car, driving a company car, or using a car-sharing service. Non-owner car insurance provides liability coverage and coverage for events that may not be covered by auto insurance policies on the car you’re driving but don’t own. Non-owner car insurance is also a way to prove you have car insurance when working to get your revoked license back. Not all car insurance companies offer this type of coverage in all states.
Allstate is a publicly traded company that has a 9 percent market share for auto insurance and underwrites $21.4 billion in premiums each year. Allstate does most of its business through local agents, but the company provides support services online and over the phone as well, so if you have a wreck after-hours, you can still file a claim. Allstate is the parent company of Esurance and Encompass. Esurance is sold primarily online, while Encompass insurance products are sold primarily through independent insurance agents. Allstate was once part of Sears but became independent in 1995.

At The Zebra, we know better than most just what a pain buying car insurance can be. We also know that students suffer from higher-than-average policy rates. Talk about a double-whammy. That’s why, this year, we’ve decided to continue The Zebra’s annual scholarship with the goal of helping to alleviate the financial pressures of college-bound students in the Tennessee area, while also getting an insider view of the Volunteer State.

In times of need, we stand by you. We’re here to make sure you have the right coverage for your needs. And should an accident occur, our claims service will be there to help when you need it most. If you’re comparing our quote or policy to another insurer, be sure to understand the value of the coverage you’re considering. Compare apples to apples. Make sure driver and vehicle information are the same. Our auto policy is the only one backed by an On Your Side promise.
Farmer’s offers some financial products, like mutual funds and annuities, but doesn’t offer full banking. It does offer a full line of insurance products, including interesting options like pet insurance. Farmer’s car insurance is available in all states and includes discounts like multi-policy discounts, good student discounts, and senior driver discounts. The auto insurance discounts you’re eligible for may vary depending on where you live.
Insurance experts suggest that you compare car insurance policies every time your current policy is up for renewal (typically every six months to a year). Before you launch your quote hunt, review your existing policy and see if your needs have changed. For example, many auto lenders will require you to have no more than a $500 deductible in comprehensive/collision coverage—but once you pay off your car loan, you can increase this deductible and save a considerable amount on your insurance premiums.
This is in contrast to standard car insurance, which typically reimburses you for the car's actual cash value - the original value, minus the amount it's depreciated over time. If, for example, you purchased your car for $25,000, but 5 years later it's now worth $9,000, then that's the amount your insurer would likely pay out if it's totaled. Guaranteed Value™ coverage helps assure this isn't the case for your beloved ride.
It’s important to consider how your previous auto insurance record reflects on your car insurance quotes. Gaps in insurance — or periods spent with bare minimum coverage — can increase your quote, as insurance companies see you as financially unstable and more risky to insure. A lengthy insurance history with high limits and fewer claims can lead to cheap car insurance quotes.
But according to the National Center for Biotechnology Information, newly licensed drivers are about eight times more likely to be involved in fatal crashes in their first six months than more experienced drivers. The takeaway? Experience counts. The Center for Disease Control suggests that increased education programs and parental involvement in instruction are associated with reductions of as many as 40% of fatal and injury crashes among 16-year-olds.
Though pricing will vary based on your individual situation, it’s worth noting that Allstate gave us one of the most expensive quotes. That said, Allstate makes it easy to save, with an array of billing, safe driver, and early signing discounts. It’s also possible to save by owning a new car, bundling home and auto, and having safety devices on your vehicle. If you’d like to lower your price even more, Allstate offers Safe Driving Bonus Check and Deductible Rewards programs, which reward you for every 6-12 months you remain accident-free.

While you might want to finish shopping for car insurance as quickly as possible, it’s important to do your due diligence and find the right company. At the end of the day, car insurance is designed to protect and benefit you. If you were to be injured or have your car totaled in an accident, your insurer’s customer service and claims satisfaction would be vital.
Auto insurance isn’t only great protection for your vehicle, it’s also the law. All states require some degree of insurance for your vehicle to protect you and other motorists. Coverage requirements will vary based on your financial responsibility for your car and your state’s requirements. Some states even require you to have liability insurance before you even get a license.

Whenever possible, it’s best to purchase more than the state minimum coverage. Car accidents are expensive, especially if someone is injured. If you end up with $50,000 in medical bills and you only have the state minimum coverage, your insurance company will only pay for half — the rest must come out of your own pocket. A good rule of thumb is to purchase as much insurance as you can afford.


While this varies from insurer to insurer, generally a learner driver will be covered by a car insurance policy as long as there is an instructing passenger in the front seat who is a fully licensed regular driver. In most cases, you don’t have to pay an additional premium but if the learner driver has an accident, you might have to pay an age or inexperience deductible or both. Of course, they must abide by the terms and conditions of the policy as well. If you drive while pregnant, it won’t affect your policy unless you’ve been advised to refrain from driving or that your pregnancy could negatively affect your capacity to drive. To ensure you are fully able to drive, it is a good idea to consult your doctor.
We love classic cars as much as you do. If the love of your life is a 1957 Bel Air or a 1966 Pontiac GTO, we know your vintage beauty deserves special treatment. You’ve taken care of your car well and we will too. We specialize in covering antique and classic cars, modified collector cars, reproductions, replicas, restorations, and modern classic cars. Have peace of mind knowing your classic is well-protected and that you’re prepared for the unexpected with Safeco Classic Car Insurance. Contact your local independent agent to get a quote.

Your car's value – Because each car's condition is unique, there is no set "book value" for specific makes and models. The first step in insuring your classic car is for you and your insurer to reach an agreement on the value of the vehicle. This value will be specified in your policy and your car will be covered up to that value without depreciation. 
Progressive car insurance discounts include driver tracking (Progressive was the first insurance company to offer this discount) and multi-policy discounts. Progressive also has a “name your price” feature, where you tell them how much you want to pay each month, what kind of car you have, and a little about yourself, and they tell you how much coverage you can get for that monthly premium. It is an interesting way to shop for car insurance and lets you keep your budget at the forefront of your shopping, though you might be surprised to see the amount of coverage you’re able to buy.
Modified Car Insurance: defined by many companies as being significantly altered in its engine, body, chassis or interior from its original condition, which can negatively or positively change the value; many insurers will not provide collectible coverage for these types of vehicles (for example, an antique car in which much of the stock equipment has been replaced or that runs on nitro fuel).
The best way to save is by shopping around. In a study done in New York, the average driver can save up to $625 by switching car insurances. Insurance prices differ for all individuals based on age, driving history, credit history, car model etc. so it is best to always check with at least 2 or 3 providers before committing to a company. Here are ten ways to pay less than the average driver while still getting enough coverage.
Insurance companies require that a collectible car not be used as a primary driving vehicle. They also place maximum annual mileage restrictions on its use, the ceiling for which will depend on your state but usually not exceed 7,500 miles per year. Most classic vehicle policyholders are limited to using the automobile only for pleasure driving or a hobby activity, such as participating in a parade, show or exhibition. Many insurers will not cover a claim if you use the classic auto to drive to work, shops, or other destinations.
Looking for auto insurance? Start saving in just six minutes! For over 16 years, netQuote has connected visitors with the largest network of national and local auto insurance agents from the nation's top companies. Just tell us about your insurance needs, and we'll make sure you get an auto insurance comparison and big opportunities to save! From there we can have the insurance vendors contact you, or you can call them on your own schedule. Don't wait, the quicker you start the form the sooner you will be savings hundreds a year on auto insurance.
If your renewal doesn’t contain the correct information, you have to get in touch with your insurer. You have to make sure that all your information is updated and accurate and if you don’t take action to inform your insurer about any changes to your circumstances that you are fully aware are relevant to your policy, you might end up with a reduced payout on a claim or no payout at all. Your policy might be canceled and if fraud is suspected, the insurance company may simply act as if the policy had never existed.

Commercial auto insurance covers cars used for business purposes as well as box trucks, food trucks, service utility trucks, and more. Whether it's transporting goods, using your vehicle to conduct a service, or employees operating a vehicle, you may need a commercial auto policy. Learn more about commercial auto insurance and see examples of when you need it. Or call us at (866) 509-9444.
We identified the auto insurance companies with the cheapest rates, but, as with anything, you want to be sure you are getting high quality service from your insurance company. Reliable car insurance companies are critical in ensuring a smooth customer-insurer relationship. There are a few factors we deemed most important to evaluate a company on which affect policy holders' satisfaction, such as, the average shopping experience, customer service, ability to resolve complaints, and quote filing process.
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