USAA’s adjustor knew he messed up big time. He told me that & I said no I don’t agree & I’m not accepting that, so, I guess you need to finish this conversation with my lawyer. He promptly snarkily replied we can’t talk if you have a lawyer… I said I guess we can’t talk then here’s his number & hung up. I think he had enough time to Google my lawyer & he called me back to back 3x. The 3rd one I said you said we can’t talk so we’re not talking. You are finishing it with my lawyer… click. I’m done messing around @ this point. I hurt. I can’t get to my follow-up doctors appointments & they’re trying to screw me out of fair market value for my truck. Just no way.
Best kept secret in auto insurance. The people are friendly and genuine, very helpful. Grange does not raise your rates just because a deer jumps in front of your brand new car four months after signing up. An insurance company that sticks with me after paying my $8,300 auto body repair bill without raising my rates has earned my business and my trust for a long time!
In many cases, the legal minimum insurance won’t be enough to cover costs if you cause an accident. If you total someone’s luxury car, for example, their repair costs could easily exceed a $25,000 ceiling. Any damage that surpasses your limits has to come out of your own pocket. That’s why for most drivers it’s wise to select higher limits, such as 100/300/50.
Every year a few weeks before your car insurance is due to expire you will receive a renewal quotation, usually with a letter that tells you that you don’t need to do anything as your policy will be automatically renewed and your payment will be taken by direct debit, if you have set this up previously. They may ask you to call them to renew your policy so that you can make a payment if you don’t have direct debit set up.  Whatever you do, don’t think that because they offered you a great deal one year, that they will do it continuously year after year. This is absolutely not the case.  Some very cheap car insurance companies will creep up their premiums year after year, relying on the insured being either to busy, or to lazy to check out what other insurers have to offer them.  Always come back to a comparison site to see what the latest deals are. Almost every time you will get yourself a better deal. My advice would be to don’t give that company a second chance by allowing them to match your new best quote. Keep them on their toes by just taking out your new policy.  If more people were to do this then perhaps in the future more very cheap motor insurance companies will try a little harder to keep loyal customers , by truly giving them their best very cheap car insurance prices they can at that time.
I am glad to see USAA at the bottom; but it should not be on the list at all. I am currently going through a claim with them (total loss, I got rear ended, pushed into the car in front of me and they hit the car in front of them; not at fault). I have all correspondence recorded and proof of them lying to me, and using made up regulations to justify it. When asked for the reference for said regulations, I am ignored. I have been throwing WAC at them, quote after quote as to how they are being unruly. This was in December, it is now April and they have YET to give me a valuation report in compliance with WAC. I will be more than happy to provide a copy of our correspondence (with PII edited, obviously), proving how bad USAA is at customer service and how willing they are to break the rules if it benefits them. Email me if you want to see it. I finally had enough and contacted the Washington State Insurance Commissioner; USAA has until the middle of this month to respond to them… We will see what happens next.
×